Return Policy

Saf-T-Lite Sales Return Policy

Thank you for shopping with SafTLite. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are here to help.

Return Eligibility:

• You may return new, unused items purchased from the SafTLite online store within 30 days of the delivery date.
• Items must be in their original packaging, with all tags and accessories included.

Return Process:
To initiate a return, please follow these steps:

• Contact our Customer Service team at sales@saftlite.com or 260-824-3440 to request a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Include a copy of the original packing slip or order confirmation inside the package.
• Ship the return to the address provided with the RA number.

Ship returns to:
Saf-T-Lite
1336 W. Wiley Ave.
Bluffton , IN 46714

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective, or the return is a result of our error.
• We recommend using a trackable shipping method to ensure the safe return of your items.

Refund Process:

• Once we receive the returned items, they will be inspected for eligibility.
• Refunds will be processed within 7 business days of receiving the returned items.
• Refunds will be issued to the original payment method.

Exchanges:
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving the order to arrange for a replacement or refund.

Effective Date:  1/1/2024